O perfil de austinc

I stopped by today to get a Oil Change and a Inspection for my truck. The staff seemed nice and accommodating. They didn’t tell me how how long it would take, but I suspected at least 30 minutes. After about 15 min or so, during the Oil change, the Female technician came to see me and suggested and transmission service, and I declined. No biggie. Then about 30 min latter another Tech came to talk with me, with my windshield wipers in hand. He said they needed to be replaced. I asked my options, he said I could go buy some and bring back or they had some for $10 (and some change). I opted to have them put their on. So, when they were all done, the female Tech came up and said they were all finished. I met her at the register and she totaled everything up. The total was ninety some dollars. WTF ! She went down the line items, saying they had to add extra oil and the windshield wipers etc. I sucked it up and paid. When I got i my truck, I noticed that they charged me $3 for topping off my radiator, as well as extra oil and $10 (and some change) for EACH windshield wipers.

In my experience, it’s always better to fully disclose unexpected charges. Since they didn’t, I left a very unhappy customer. Somehow, the ended up charging me for $30 more than it should have been. I will not go back to this place. I will not recommend to friends. If you do decide to go, my advice is to make sure you tell them upfront to fully disclose all extra charges.

On a more positive note, across the street from Texaco Express Lube is the most interesting dog groomer I have ever seen. Luther’s Grooming.